♦ Help Centre ♦
Frequently Asked Questions
How GorSagai works — from registration and verification to assigned matches, interests and your confirmed match.
How GorSagai works
The journey from registration to a confirmed match.
What is GorSagai Matrimony?
GorSagai is a matrimony service built only for the Gor Banjara community. Every profile is checked by our team before it goes live, and gotram (Bhaipana) rules are applied automatically so you are never matched within your own gotram.
Unlike open matrimony sites, GorSagai is matchmaker-led: our team personally picks and assigns suitable profiles to you, and confirms a match only when both of you are interested.
Read about GorSagai →What are the steps, from sign-up to a match?
1. Register — verify your email with Google and fill in the 6-step form (your progress is saved automatically).
2. Verification — our team checks your details, photos and ID proof, usually within 24–48 hours.
3. Assigned matches — once approved, our matchmakers assign profiles that suit your partner preferences. You will get a notification for each one.
4. Interests — tell us if you are Interested. When both of you say yes, the pair goes to our team for a final review.
5. It's a match — after the team approves, you will see an "It's a match!" celebration, the match is saved under Matches, and our team contacts both families by phone or email.
Is registration free?
Yes. Creating a profile, getting verified and receiving matches from our team are free. Optional premium plans (see "Premium plans" below) add extra benefits.
Register free →Who can register?
Members of the Banjara community who are at least 18 years old and looking for a life partner.
Registration
Creating your profile.
What do I need before I start?
A Google account (to verify your email), a mobile number, at least 1 clear photo of yourself (up to 6; JPG, PNG or WebP, max 5 MB each) and a government ID proof (PDF or photo). A resume is optional.
Why do I have to continue with Google?
It confirms that the email address really belongs to you. We only read your email address and name from Google — never your password, contacts or anything else.
What does the registration form ask?
Six short steps: Identity & Community, Education & Career, Physical & Lifestyle, Family Details, Expectations (what you look for in a partner) and Media & Verification (photos and ID). Before submitting you see a Final Review page where you can check and edit every section.
I could not finish in one go. Will I lose what I filled in?
No. Your progress is saved automatically as you type. Come back to the Register page, continue with the same Google account, and the form opens where you left off.
For your security, your password, photos and ID proof are not saved — you will be asked to add them again. Saved progress is kept for 90 days. Use "Start over" if you want a fresh form.
How are my clan and gotram filled in?
Choose your surname (pada) and your clan and gotram fill in automatically from the Banjara lineage records. If your surname is not in the list, please contact us so we can add it.
Contact us →Can I choose more than one preferred location?
Yes. In the Expectations step you can tick several cities, open a state (Telangana, Maharashtra, Andhra Pradesh, Karnataka) to search and select its cities — or select all of them — and add another state or a country abroad. Leave it empty if location does not matter.
Verification
Why we check every profile, and what happens next.
Why is my profile "under verification"?
Every new profile is checked by a person on our team — including your photos and ID proof — to keep GorSagai free of fake profiles. This usually takes 24–48 hours. You can log in any time to see the status, and you will get a notification when it is done.
The team asked me to update some details. What do I do?
Log in and you will see exactly which fields need to be re-entered, with a note from the team. Update only those fields and press resubmit — your profile goes back to the team for approval.
My account says it is suspended.
A suspended account cannot use the site. If you think this is a mistake, please contact our team and quote your GorSagai ID.
Contact support →Matches & interests
Assigned matches, interests and confirmed matches.
Why are the profiles on the Browse page blurred?
To protect every member's privacy, profiles that have not been assigned to you show only initials, a blurred photo and a few basics (age, height, education, city). A full profile is shown only after our team assigns that person to you as a match.
How are matches chosen for me?
Our matchmakers look at verified members of the opposite gender with a different gotram, and how well both of your partner preferences fit — age, height, education, occupation and location. Profiles you shortlist while browsing also help them understand what you like.
Each assigned match shows a compatibility score (for example "82% compatible") with the reasons behind it.
What happens when I tap "Interested"?
The match moves from Assigned Matches to Interests → "Awaiting Their Reply" while we wait for the other member.
If they are interested first, the match appears under Interests → "Interested in You" so you can respond.
When both of you are interested it moves to "Mutual Interest" and our team does a final review. Once approved, you see the "It's a match!" celebration and it is kept under Matches.
What if I am not interested?
Tap "Not interested" and the match is closed politely — we will keep looking for the right person for you. This cannot be undone, so take your time to read the full profile first.
Why can't I see phone numbers or emails of my matches?
Contact details are never shown on the website. After both of you say yes and the team approves the match, our team contacts both families by phone or email and helps you take the next step.
Why are assigned profiles missing from Browse?
Profiles assigned to you are kept in Assigned Matches, Interests and Matches so nothing gets lost in the Browse list. If something is waiting for your reply, the Browse page shows a reminder.
Your profile & account
Editing details, passwords and deleting your account.
How do I edit my profile?
Open My Profile and edit the section you need. For safety, identity details — gender, date of birth, clan, gotram and mobile number — cannot be changed online. Contact our team if one of these is wrong, or if you want to change your photos or documents.
I forgot my password.
Use "Forgot password" on the login page and enter your email or mobile number. We email a reset link to the address on your profile; it works once and expires in 1 hour. Not in your inbox? Check the spam folder, then contact us if it still has not arrived.
Reset password →Where do I see updates about my profile and matches?
The bell icon on your dashboard shows notifications — profile approval, new assigned matches, interest from a match, and approved matches.
How do I delete my account?
Go to My Profile → Delete account. We will ask why you are leaving (it helps us improve), then for your password and to type DELETE. Your profile, photos, documents and matches are removed permanently and cannot be recovered.
Privacy & safety
Who can see what.
Who can see my photos and details?
Members who have not been assigned to you only see your initials, a blurred photo and a few basics. Your full profile is shown only to members our team assigns to you. Your ID proof and resume are private — only our verification team can open them.
Is my phone number shown to other members?
No. Your phone number and email are never shown to other members. Only the GorSagai team uses them, to contact you about verification and confirmed matches.
Someone is behaving inappropriately. How do I report it?
Please contact us right away with their GorSagai ID (for example VYA-1234) and what happened, so our team can look into it.
Contact us →Help & contact
We are happy to help.
How can I reach the GorSagai team?
Email corporate@centle.in, call +91 8520974918 / +91 9618170503, or send a message through the feedback form on our Contact page. Our office is at 3rd Floor, Sri Raj Nivas, Road No. 3, Banjara Hills, Hyderabad 500082.
Contact page →